Политика возврата средств

Platinum Selection Refreshments Limited (LECRU ICED)

Abu Dhabi, UEA

info@lecru.ae

REFUND POLICY

Satisfaction Guarantee:

At Platinum Selection Refreshments Limited, we are committed to providing you with the finest selection of premium beverages. That’s why we offer a satisfaction guarantee for eligible orders. If you are not satisfied with your purchase, please refer to the following information.

Eligibility for Refund:

To be eligible for a refund, please ensure that your request meets the following conditions:

You must contact us at

info@lecru.ae

within 24h of receiving your order.

The product must be unopened, unused, and in its original packaging.

Refund Process:

To initiate a refund, please email us at

info@lecru.ae

with your order number, the reason for the refund, and any relevant supporting information. Our customer service team will guide you through the process.

Quality Concerns:

If you believe your product is defective, damaged, or of substandard quality, please provide details and, if possible, attach photographs illustrating the issue. We will review your case promptly.

Refund Time Frame:

Once your request is approved, we will process the refund within 5-10 business days. The refund will be issued to the original payment method.

Non-Refundable Items:

Certain items are non-refundable for health and safety reasons. These include opened or partially consumed products unless there is a quality issue.

Return Shipping:

Return shipping costs may be applicable, and we will provide you with details based on the circumstances of your return.

Contact Information

For any refund-related inquiries or assistance,

please contact our customer service team at

info@lecru.ae

Return Policy of Platinum Selection Refreshments Limited (Lecru)
What is Platinum's return policy?
 
Can I return opened items?
 
For health and safety reasons, we cannot accept returns on opened or partially consumed items unless there is a quality issue. If you believe your product is defective or damaged, please contact us for assistance.

How do I return a product?
 

What if my order arrives damaged?
 

How long does it take to process a return?
 
Do I have to pay for return shipping?
 
Contact Information
If you have any further questions or concerns,
please don't hesitate to contact us at
info@lecru.com